FAQs

We do accept returns. To be eligible, the item must be returned in the same condition and packaging as it was received. Please note that return shipping costs are the responsibility of the buyer. The time it takes for your return to reach us will depend on the postal service you choose.

We ship to the USA, Australia, Canada, the UK, and the European Union. Shipping is completely free on all orders. We dispatch from multiple locations — Indonesia, Italy, Cyprus, and Uzbekistan — so the carrier (EMS, UPS, or DHL) will depend on which warehouse your order ships from.

🇦🇺 🇨🇦 Ordering from Australia or Canada? Please visit our dedicated store: cad-aus.cigsspot.com/shop

We are not responsible for any duties or taxes imposed by the destination country. However, the vast majority of our packages are delivered without any customs charges — and that’s really the beauty of buying cigarettes online! Even in the rare cases where customs does request a duty payment, our prices are so competitive that your cigarettes will still work out significantly cheaper than buying locally.

Delivery times vary depending on both the origin and destination of your order. Here is a general guide from the moment your order is placed:

• From Cyprus: approx. 14–16 days processing before dispatch
• From Italy → USA: approx. 30–40 days total. Orders are first sent from Uzbekistan to Italy for repacking, then shipped to you. Delivery within Europe is significantly faster.
• From Indonesia: approx. 3–5 days processing + 7 days delivery

Once your order ships, you will receive a tracking number by email. Every single package we send is fully trackable.

A defective product is simply not something we expect to happen — we work exclusively with official distributors of the world’s leading tobacco brands, and all our cigarettes are 100% genuine and fresh. Having operated since 2016 — nearly 10 years — our reputation for authentic products is something we take very seriously.

You may notice that the taste or packaging of certain brands differs slightly from what you’re used to at home. This is completely normal — cigarettes manufactured in different countries can vary slightly in flavour and pack design. In fact, many of our US customers tell us our cigarettes are noticeably better quality than what they find locally!

As long as your order has not yet been shipped, you can make changes — including updating your delivery address or adding items. Simply email us at [email protected] and we’ll take care of it.

We don’t have a physical retail store — our entire catalogue is available online. CigsSpot is a truly multinational operation: we ship from Indonesia, Italy, Cyprus, and Uzbekistan, which allows us to serve customers across multiple continents efficiently.

Yes — all products we sell are 100% original and sourced from official distributors of the world’s leading tobacco brands. We have been in business since 2016 — nearly 10 years — and our reputation for authenticity is something we take very seriously.

Please note that cigarettes manufactured in different countries may vary slightly in taste and pack design. This is completely normal and does not affect the quality of the product.

We source directly from countries where tobacco prices are significantly lower due to local tax structures and cost of living. By buying from wholesalers and shipping directly to you, we cut out the middlemen and pass the savings on.

Having operated since 2016 — nearly 10 years — we have built strong, long-standing relationships with suppliers around the world, which means better prices for our customers.

Please note that we do not accept credit or debit cards. Available payment methods depend on your country and may include:

• Cryptocurrency
• Bank transfer (UK & EU customers)
• Western Union

Once you place your order, you will receive full payment instructions by email. If you’d like to confirm which method is available in your country before ordering, feel free to reach out at [email protected].

Yes — purchasing cigarettes online is completely legal. There is no law prohibiting the purchase of cigarettes for personal use online. As with any online purchase, we recommend buying only from reputable, established stores — unfortunately there are many fraudulent sites out there. CigsSpot has been operating since 2016, so you can shop with confidence.

Our packaging is carefully designed so that no one can tell what’s inside — the outer packaging and shipment descriptions make no mention of cigarettes or tobacco.

As for signatures: it depends on the carrier and your local postal service. In some cases a signature is required upon delivery; in others, the package may simply be left at your door.

The fastest way to reach us is by email: [email protected]

We also have WhatsApp and Telegram — just send us an email first and we’ll share the contact details with you. Alternatively, you can fill in the contact form on our website and we’ll get back to you as soon as possible.