Q: What payments methods do you have (Bank Transfers, Western Union, Visa and etc.)?
A: We accept Credit Cards and Paypal. Also some of our customers are using Wise.com – they have less fees! How to use TransferWise?
Q: How much time it takes to receive the order?
A: Depending on the country delivery may take from 2 days to 2-3 weeks but unfortunately it also depends on different factors we can’t control.
Now because of the pandemic (COVID-19) the shipping taking a bit slower.
Q: Do you sell genuine cigarettes on your website? Where are they produced?
A: Yes, products we sell are 100% original and have genuine excise stamps on each pack. But please note that the warning messages on the packs are in other languages because we are buying cigarettes from wholesalers across Europe. Cigarettes we sell on our website are produced by the official manufacturers.
Q: Why are your prices so low? I spend so much more if I buy the same brands in my home country.
A: Our prices are low because we purchase cigarettes from poorly developed Eastern European countries. Prices in these countries are much lower because of the huge differences in living standards.
Q: Is it against the law to buy cigarettes online?
A: No, it is absolutely legal! Many people doubt this and if you are one of them you can explore this issue deeper. In case you will find any information that will stop you from making a lawful purchase on our website then please contact us.
Q: Your offer is too good. What’s the catch?
A: It does sound too good but it’s true! Tobacco products do really cost almost twice less in poorly developed countries. And we just take this opportunity to give you access to low-priced quality cigarettes.
Q: Will I have to pay the excise duty?
A: Mostly the answer is no. However, in our experience there were cases when some countries asked our customers to pay the excise tax. But what is more important is that even in case of payment of the tax the price still came out cheaper than local market price.
Q: Will I get the money back in case I am asked to pay the excise duty?
A: No, you won’t. There are several ways to solve this issue. If your package is stopped at customs and you are asked to pay the excise duties then you have two options:
- Pay the excise duties.
- To refuse the package (it’s your right). In this case they will send it back to you.
After we have received back your order there will be 2 options:
- we will refund you 70%
- we will reship, but you will pay for shipping
This is the only case when we proceed as described above.
Q: What happens in case my order is lost?
A: Due to stricter control regulations at border in EU countries, we are not liable for packages that have been confiscated, seized by the customs or lost. Also we can not send another package if it has been confiscated before, since this will make us to add extra costs to the cigarettes prices (meaning that this includes extra risk for returned packages).
This regulations apply for countries like: The Netherlands, France or UK.
In case your order is sent back, there is a refund of 70% (the cost of delivery is excluded), or we will reship, but you will pay for shipping – it is up to you to choose one option.
Q: Do I need to register to order the delivery?
A: Basically you don’t. However, depending on your local post there may be some unforeseen situations in which you may regret using fictitious name when ordering.